If you want to reset your itel keypad phone, the process is different from resetting an Android smartphone. itel keypad phones (such as the itel it2160, it2173, it5026, it2163 and similar models) run a lightweight feature-phone operating system, not Android. That means there is no Google account login, no recovery mode, and no app store. A factory reset on these handsets simply clears your saved data and returns the phone to its out-of-the-box settings. This guide covers the two reliable ways to reset an itel keypad phone from the menu and, on supported models, with a master reset code, plus what to do if you are locked out.
Before you start, remember that a factory reset erases contacts, messages, call logs, photos, ringtones and any other personal data stored in the phone’s internal memory. Data on a removable microSD card is usually left untouched, but it is safest to remove the card first. If you also use an Android device, you can keep separate notes on how to back up and restore Android devices so your numbers and media are never lost across phones.
Reset an itel keypad phone from the menu
The menu method is the recommended way to reset, because it only runs when you confirm it. The exact wording varies slightly between models, but the path is consistent across the itel feature-phone interface:
- From the home screen, press the centre key (or the left soft key) to open the main Menu.
- Scroll to Settings and select it.
- Choose Phone Settings (on some models this is just Phone or General).
- Select Restore Factory Settings, Restore Settings or Reset Settings.
- When prompted for a password, enter the default code 0000 or 1234. If you changed it yourself, use your own code.
- Confirm with OK or Yes. The phone will wipe data and restart.
Some itel models split this into two options: Restore Factory Settings (settings only, keeps your data) and a full data reset. Read the on-screen prompt carefully so you pick the one you actually want.
Master reset codes
Many feature phones, including a number of itel models, respond to a master reset code typed directly on the dialer. The most widely documented standard code for resetting basic phones is:
- *#987*99# – the common feature-phone master reset sequence.
- *#7370# and *2767*3855# – reset codes used on some older feature-phone platforms.
Caution: these codes can trigger an immediate wipe with little or no confirmation. There is no undo. Only use a code if the menu method is unavailable, and back up anything important first. The default security password on most itel handsets is 0000 or 1234 if you are asked for one. Codes are not guaranteed on every model, so do not force the issue if nothing happens. For a model-agnostic walkthrough, see our guide on how to factory reset any keypad mobile.
Locked out of your itel phone?
Unlike Android phones, itel keypad phones generally do not have a button-combination hard reset (the volume-plus-power recovery wipe simply does not exist on this hardware). If you have forgotten the phone lock password and cannot reach the Settings menu, you cannot brute-force a wipe with key combos.
Your realistic options are to try the default codes 0000 or 1234, and if those fail, contact itel support or an authorised service centre with your proof of purchase. They can verify ownership and reset the security lock. Avoid random “unlock code” websites, which rarely work for feature phones. If you are dealing with several non-Android handsets, our overview of how to reset and unlock non-Android phones explains the safe routes.
One reassuring point: because these phones are not Android, there is no Google Factory Reset Protection (FRP) to deal with afterwards. You will not be asked to sign in with a previous Google account once the reset completes. If your itel model has its own anti-theft or phone lock enabled, you simply need that lock code, not a Google login, to use the phone again.
Frequently asked questions
What is the default reset password on an itel keypad phone?
On most itel feature phones the default security or restore password is 0000 or 1234. If you set a custom phone lock code and changed the default, you must use your own code. If none of these work, contact itel support to verify ownership and unlock the device.
Will a factory reset delete my SIM contacts and SD card?
A reset clears contacts and data saved in the phone’s internal memory. Contacts saved on the SIM card and files on a microSD card normally survive, but to be safe, remove the SD card before resetting and confirm where your contacts are stored beforehand.
Do I need to worry about Google FRP after resetting?
No. itel keypad phones do not run Android, so there is no Google Factory Reset Protection lock. After the reset, the phone starts fresh without asking for a Google account. Google FRP only applies to Android smartphones and tablets.
